国际通识课程 17.Syllabus of Intercultural Business Communication

时间：2018-06-11

<span style="font-family:"times new roman";font-size:18px;">SYLLABUS OF MACROECONOMICS</span>

SYLLABUS OF INTERCULTURAL BUSINESS COMMUNICATION



Instructor: GAO Yali

Office Phone: 51278249

Email: xd_gaoyali58@yahoo.com.cn

 Office: Room No. 827


REQUIRED TEXT

  1. Intercultural Communication in the Global Workplace (4th Edition), Linda Beamer and Iris Varner,McGraw-Hill Education, 2008.

  2. Intercultural Business Communication: Readings and Cases,  ZHUANG Enping, Shanghai: Shanghai Foreign Language Education Press

  3. Cross-Cultural Comunication (6th ed.), Rred Luthans, Richard M. Hodgetts and Jonathan P. DOH, Beijing: Posts & Telecom Press.


DESCRIPTION

The main objective of this course is to help the students to increase their cultural awareness and sensitivity. It also intends to help the students to develop effective strategies in dealing with potential cultural conflicts and improve their intercultural communicative competence and enhance the students’ communication skills necessary for success in the global workplace.


OBJECTIVES

T The goal of this course is to enhance mutual understanding of cultural diversity and intercultural communication competence in the global workplace by providing globally diverse perspectives on business communication.


 Upon satisfactory completion of the course, students should:

  • Grasp the theoretical foundation of the course which remains pluralist

  • Understand the major practical issues of intercultural business communication

  • Acquire an intermediate level of competence in managing and resolving problems and issues with business counterparts from other cultures;

  • Acquire an intermediate level of research competence in intercultural business communication theory and practice.



COURSE ASSESSMENT

  • Class Attendance: 10%. Responsible attendance is expected of each individual enrolled in this course. Iwill circulate a sign-up sheet every day that we are scheduled to meet and you will forfeit one full percentagepoint for every unexcused absence beyond three. If you miss a lecture you  are responsible for obtaining anymissed notes and/or handouts on your own unless you are officially excused.

 You may be officially excused from a class meeting for one of four reasons: (1) You have an illness that prevents you from attending class and a doctor's note to that effect; (2) You have a personal emergency like a death in the family and are either excused before class or can document the emergency afterwards; (3) You have a university sponsored obligation (participation in a sporting event or student organization sponsored project)and are excused before the examination or case presentation; or, (4) You have the absence officially excused in writing by the Dean of Economics & Management.

  • Group/individual presentation & Class discussion: 10%. Students will be assigned presentations  on the course topics, and are encouraged to actively participate in the class discussion in English.

  • Case analysis: 20%. For a 2 hour case analysis test,the students should finish on time. The  students are encouraged  to analyze the  cases in English.

  • Examinations: 60%.  There will be 2  examinations (please note specific days and dates listed in the calendar) including the Midterm and Final examinations during this semester.  Midterm Exam will be worth 25%, while the Final will be worth 35%. The questions will come from the assigned reading material, the lecture notes, as well as classdiscussions and exercises. Test questions will be presented as multiple choice, true/false, and short essay.For theessay, it will be a critical review of ICC theories with clear thesis statement andlogical organization.



COURSE CONTENTS


12.

Topics

Contact Hours

Lecture

Week

1

TOPIC ONE

Introduction to ICBC


  • Define intercultural communication

  • Understand theimportance  of intercultural  communication

  • Brief describe the  developmental of intercultural  communication

  • Be aware of the complexity involved with intercultural communication

2

Week

2

TOPIC TWO

The nature of culture

  • Understand concepts concerning culture.

  • Recognize the nature of culture

  • Describe the definitions and characteristics of culture.

  • Discuss about cultural identity and cultural varieties.


2



Week

3

TOPIC THREE

Cultural Dynamics

  • identify the definitions ofenculturation, acculturation, separation, segregation, integration, assimilation, marginalization and culture shock

  • identify the 5 stages of culture shock

  • be able to distinguish enculturation, acculturation and assimilation

2

Week

4

TOPIC FOUR

Introduction to Communication

  • Know different definitions of communication

  • Identify nine components of communication

  • Identify the characteristics of communication

  • Know the relationship between culture and communication

  • Knowthe  definition of  intercultural communication


2



Week

5

TOPIC FIVE

Communication and ICBC


  • Understand the definitions of ICBC

  • Know the characteristics of ICBC

  • Summarize the various barriers to ICBC

  • Know how to interpretthe obstacles occurred  in ICBC context through the conception of communication


2



Week

6-7

TOPIC SIX

Cultural values


  • Define the term of values

  • Understand that values form the core of culture

  • Be aware of the basic values of our own and of other cultures

  • Appreciate how cultural differences in work related values shape behavior

  • Know theories measuring cultural values and dimensions

  • Be able  to analyze cases of cultural differences using those theories


4



Week

8

TOPIC SEVEN

Culture’s Influence on Perception

  • identify how culture affects sensing

  • identify the process of human perception

  • identify the distinction between high and low context cultures


Week

9-10

TOPIC EIGHT

Verbal intercultural communication


  • Describe the relation between  language and culture.

  • Understand  cultural influences on meanings of words and analyze denotational and connotational differences between English and Chinese words and idioms

  • Understand cultural influences on discourse patterns and distinguish linear and nonlinear language, deductive and inductive patterns, ect,

  • Learn to make cross-cultural comparisons of different pragmatic rules used in various speech acts.


2



Week

11-12

TOPIC NINE

Nonverbal Intercultural Communication


  • Understand what nonverbal communication is what function it serves

  • Specify the similarities and differences between verbal and nonverbal communication

  • Describe cultural rules governing body, which includes posture, gesture, eye contact, facial expressions, body touch and smell

  • Understand how paralanguage affects successful messages in intercultural encounters

  • Appreciate how attitudes toward time, and use of space convey nonverbal messages in intercultural encounters


4



Week

13

TOPIC TEN

Intercultural conflict management


  • Understand the nature and types of intercultural  conflict management

  • Understand the influence of culture on conflict and conflict management

  • Understand the determinants of conflicts

  • Know how to  effectively manage intercultural conflicts


2



Week

14

TOPIC ELEVEN

Written Communication Patterns


  • Recognize the different types of business writing

  • Know the determinant effective and efficient business writing.  

  • Know the principles of writing business letters

  • Be able to write effective and efficient business letters, memos, reports, proposals and complaints.


4



Week

15

TOPIC TWELVE

Global Etiquette, Business and Social Customs


  • Understand the importance of appropriate etiquette and protocol  in intercultural communication

  • Identify cultural differences in naming systems, card exchange and other initiating contacts,

  • Understand how cultural differences in social entertainment may affect intercultural communication in terms of dining and drinking practices, seating arrangement, cocktail parties as well as tipping

  • Understand how gift-gibing practices vary from culture to culture


2



Week 16

TOPIC THIRTEEN

Intercultural Business Negotiation


  • Define the intercultural negotiation process

  • Discuss ways in which cultural differences can impact international negotiations

  • Understand negotiation strategies and guidelines in intercultural  negotiation


2



Week

17

TOPIC  FOURTEEN

Organizational Cultures and Diversity


  • EXAMINE some of the major ethical issues and problems confronting MNCs in selected countries.

  • DISCUSS some of the pressures on and action being taken by selected industrialized countries and companies to be more socially responsive to world problems.


2



Week

18

TOPIC FIFTEEN

Cultural Adaptation and Intercultural Communication Competence


  • Describe anxiety upon entering a new  culture and reverse culture shock

  • Learn to adjust in a new  culture more effectively and develop skills for cultural reentry

  • Explore the potential improvements that can be made to the  intercultural competencies of the future

  • Define components of intercultural communication competency and develop a model


2




Total Hours

36